Are you ready to dive into the dynamic world of Medical Billing? Join our team as a Medical Billing Superstar! We're on the lookout for someone passionate about providing top-notch service for one of our prestigious US-based clients. This exhilarating full-time position awaits you in the vibrant city of Montevideo, Uruguay.
JOB SUMMARY:
- Delivering exceptional customer service while effectively collecting outstanding and aged account balances.
- Documenting all collection activity, maintaining organized records, and promptly responding to inquiries from relevant parties.
- Ensuring the quality, integrity, and proper execution of assigned tasks.
- Adhering to all relevant policies, procedures, and regulations at local, state, and federal levels.
- Maintaining satisfactory levels of productivity across all assigned accounts.
- Efficiently utilizing processes and client systems to maximize effectiveness.
- Recording and maintaining complete and accurate documentation of all activities.
- Developing feasible payment plans for patients or responsible parties to adhere to.
- Analyzing data to identify trends and presenting areas of focus for informed decision-making and strategic planning.
- Responding to and following up on all inquiries and requests.
KNOWLEDGE, SKILLS, ABILITIES:
- Effective verbal and interpersonal communication skills.
- Proficient in phone etiquette and soft skills.
- Strong critical thinking and investigative abilities.
- Bilingual proficiency in Spanish and English for both verbal and written communication.
- Competent in computer skills.
- Ability to comprehend and interpret medical claims.
- Aptitude to assess problems and determine appropriate courses of action.
- Maintaining a professional demeanor and attitude.
- Detail-oriented with a commitment to excellence.
EDUCATION / EXPERIENCE:
- High School Diploma.
- 1+ year of experience in credit/collections or customer service.
- Alternatively, completion of 1+ year of university coursework.
The job is full English and requires an advanced oral and written/bilingual level.